Shipping & Returns
We keep shipping simple and transparent. Every order is packed discreetly, sent with tracking, and clearly labelled at checkout so you know whether it's dispatching from Australian stock or shipping from overseas.
Australian-Stocked Products
Items in our AU product ranges dispatch from within Australia — these are your fastest option, typically leaving us within 1–2 business days of your order being confirmed. Delivery timeframes then depend on your location, with metro areas generally receiving orders sooner than regional and remote addresses.
Overseas-Shipped Products
Our overseas-shipped lines (clearly marked across the store, including the Overseas Shipping, Overseas IGET and Overseas ALIBARBAR collections) are priced lower but take longer to arrive. Please allow additional transit time for these orders — the trade-off is a sharper per-unit price, especially on bulk packs.
Order Tracking
Every order includes tracking. Once your parcel is on the move, you'll receive tracking details by email so you can follow it to your door. If tracking hasn't updated or your order seems stuck, get in touch via the contact form with your order number and we'll chase it up.
Returns & Faulty Devices
If your device arrives dead on arrival, leaking, or otherwise faulty, contact us within 7 days of delivery with your order number and a short description (photos help). Faulty items are replaced or refunded once the fault is confirmed. Due to the nature of vaping products, we can't accept returns on opened or used devices simply because you've changed your mind on a flavour — so if you're trying something new, maybe grab a single before committing to a 10-pack.
Age Verification
All orders are subject to age verification. We sell to adults 18+ only, and we reserve the right to cancel and refund any order where age can't be verified.