Shipping & Returns
We keep shipping simple: fast dispatch, tracked parcels and Australia-wide delivery on every order.
Shipping
Orders are packed and dispatched promptly, with tracking details emailed as soon as your parcel is on the move. We deliver to all Australian states and territories. Delivery times vary by location — metro areas are typically quickest, while regional and remote addresses may take a few extra business days.
Age Verification
All orders are strictly 18+. Age verification may be required at checkout or on delivery, and parcels cannot be left with minors. Please make sure someone 18 or over is available to receive your order if required.
Returns
If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery through the contact form with your order number and photos of the issue. We'll arrange a replacement, store credit or refund depending on the situation.
For change-of-mind returns, unopened products in original sealed packaging may be returned within 14 days of delivery. For hygiene and safety reasons, opened or used vaping products cannot be returned unless faulty.
Refunds
Approved refunds are processed back to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank. Shipping costs are non-refundable unless the return is due to our error.
Questions
Unsure whether your item qualifies for a return? Message us before sending anything back and we'll confirm the next steps.